Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ServiceNow Knowledge Management by ServiceNow View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Evaluating ServiceNow Knowledge Management? See how this IT Documentation tool handles feedback analytics, where it fits best and which alternatives to compare. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Enterprise Knowledge Management & IT Documentation Suite | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Cross-industry, Enterprise IT, Customer Support, HR, Legal, Financial Services, Healthcare, Government, High Tech | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS / Now Platform Native; Cloud SaaS; Enterprise Dedicated Instance | Cloud SaaS; Cloud SaaS |
| Data residency | Global datacenter pairs; Regional data sovereignty | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise PortalsSOC ConsolesIT HelpdesksEmployee Workspaces | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 1/2ISO 27001KCS CertifiedHIPAAGDPR | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | ServiceNow ITSMServiceNow SecOpsNow AssistMicrosoft TeamsSlack | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | Cross-industryEnterprise ITCustomer SupportHRLegalFinancial Services+3 more | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global ServiceNow cloud datacenters | Global |
| Vendor | ||
| Company | ServiceNow | Zendesk |
| Headquarters | Santa Clara, California, USA | San Francisco, California, USA |
| Company size | 25,000+ | 5,000+ |
| Founded | 2004 | 2007 |
Overview
What it is
ServiceNow Knowledge Management
Evaluating ServiceNow Knowledge Management? See how this IT Documentation tool handles feedback analytics, where it fits best and which alternatives to compare.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
ServiceNow Knowledge Management
Enterprise Knowledge Management & IT Documentation SuiteZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
ServiceNow Knowledge Management
Cross-industry, Enterprise IT, Customer Support, HR, Legal, Financial Services, Healthcare, Government, High TechZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
ServiceNow Knowledge Management
Contact VendorZendesk Guide
Contact VendorFree trial
ServiceNow Knowledge Management
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
ServiceNow Knowledge Management
Zendesk Guide
Deployment details
ServiceNow Knowledge Management
Cloud SaaS / Now Platform Native; Cloud SaaS; Enterprise Dedicated InstanceZendesk Guide
Cloud SaaS; Cloud SaaSData residency
ServiceNow Knowledge Management
Global datacenter pairs; Regional data sovereigntyZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
ServiceNow Knowledge Management
- Centralized knowledge repository
- Generative AI article authoring
- Role-based access control
- Automated incident knowledge harvesting
- Feedback analytics
- SOC runbook standardization
- Tier-1 ticket deflection
- Operational documentation governance
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
ServiceNow Knowledge Management
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
ServiceNow Knowledge Management
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
ServiceNow Knowledge Management
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
ServiceNow Knowledge Management
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
ServiceNow Knowledge Management
Mobile app: yesZendesk Guide
Mobile app: yesSupported platforms
ServiceNow Knowledge Management
Zendesk Guide
Compliance
ServiceNow Knowledge Management
Zendesk Guide
Integrations & coverage
Integrations
ServiceNow Knowledge Management
Zendesk Guide
Industries
ServiceNow Knowledge Management
Zendesk Guide
Regions
ServiceNow Knowledge Management
Zendesk Guide
Vendor
Company
ServiceNow Knowledge Management
ServiceNowZendesk Guide
ZendeskHeadquarters
ServiceNow Knowledge Management
Santa Clara, California, USAZendesk Guide
San Francisco, California, USACompany size
ServiceNow Knowledge Management
25,000+Zendesk Guide
5,000+Founded
ServiceNow Knowledge Management
2004Zendesk Guide
2007