Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ServiceNow IT Operations Management by ServiceNow View product | Syncro PSA by Syncro View product |
|---|---|---|
| Overview | ||
| What it is | ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives. | Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives. |
| Product type | Cloud-Native IT Operations & AIOps Management Suite | Professional Services Automation (PSA) & Helpdesk Platform |
| Best for | Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, Government | Managed Service Providers (MSPs), IT Services, IT Consulting, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloud |
| Deployment details | Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID Servers | Cloud SaaS; Cloud SaaS |
| Data residency | Global datacenter pairs; Regional sovereign clouds | United States; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Hybrid CloudsEnterprise Data CentersMicroservicesNetwork Fabrics | Web browsersMobile browsers |
| Compliance | SOC 1/2ISO 27001ITIL v4NISTFedRAMP High | SOC 2 Type IIGDPR |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureGoogle CloudDynatraceDatadogSplunkKubernetes | QuickBooks OnlineXeroStripeSyncro RMMPax8Zapier |
| Industries | Financial ServicesTelecommunicationsHealthcareRetailPublic SectorBanking+1 more | Managed Service Providers (MSPs)IT ServicesIT ConsultingSystem Integrators |
| Regions | Global ServiceNow cloud datacenters | Global |
| Vendor | ||
| Company | ServiceNow | Syncro |
| Headquarters | Santa Clara, California, USA | Seattle, Washington, USA |
| Company size | 25,000+ | 201-500 |
| Founded | 2004 | 2017 |
Overview
What it is
ServiceNow IT Operations Management
ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives.Syncro PSA
Syncro PSA is a professional services automation & helpdesk platform for MSP service desk management and client billing automation. See features and PSA alternatives.Product type
ServiceNow IT Operations Management
Cloud-Native IT Operations & AIOps Management SuiteSyncro PSA
Professional Services Automation (PSA) & Helpdesk PlatformBest for
ServiceNow IT Operations Management
Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, GovernmentSyncro PSA
Managed Service Providers (MSPs), IT Services, IT Consulting, System IntegratorsPricing
Pricing model
ServiceNow IT Operations Management
Contact VendorSyncro PSA
Contact VendorFree trial
ServiceNow IT Operations Management
Free trial: yesSyncro PSA
Free trial: yesDeployment
Deployment options
ServiceNow IT Operations Management
Syncro PSA
Deployment details
ServiceNow IT Operations Management
Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID ServersSyncro PSA
Cloud SaaS; Cloud SaaSData residency
ServiceNow IT Operations Management
Global datacenter pairs; Regional sovereign cloudsSyncro PSA
United States; AustraliaKey features
What it offers
ServiceNow IT Operations Management
- Agentless hybrid discovery
- Automated service mapping
- AIOps event correlation
- Metric anomaly detection
- Automated remediation workflows
- CMDB sync
- AIOps incident noise reduction
- Automated CMDB discovery
Syncro PSA
- Automated ticket lifecycle
- Recurring contract billing
- Technician time tracking
- Customer portal
- SLA management
- Accounting synchronization
- Stripe payments
- MSP service desk management
Platform & access
API access
ServiceNow IT Operations Management
API access: yesSyncro PSA
API access: yesSingle sign-on (SSO)
ServiceNow IT Operations Management
SSO: yesSyncro PSA
SSO: yesRole-based access (RBAC)
ServiceNow IT Operations Management
RBAC: yesSyncro PSA
RBAC: yesMulti-tenant
ServiceNow IT Operations Management
Multi-tenant: yesSyncro PSA
Multi-tenant: yesMobile app
ServiceNow IT Operations Management
Mobile app: yesSyncro PSA
Mobile app: yesSupported platforms
ServiceNow IT Operations Management
Syncro PSA
Compliance
ServiceNow IT Operations Management
Syncro PSA
Integrations & coverage
Integrations
ServiceNow IT Operations Management
Syncro PSA
Industries
ServiceNow IT Operations Management
Syncro PSA
Regions
ServiceNow IT Operations Management
Syncro PSA
Vendor
Company
ServiceNow IT Operations Management
ServiceNowSyncro PSA
SyncroHeadquarters
ServiceNow IT Operations Management
Santa Clara, California, USASyncro PSA
Seattle, Washington, USACompany size
ServiceNow IT Operations Management
25,000+Syncro PSA
201-500Founded
ServiceNow IT Operations Management
2004Syncro PSA
2017