Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | ServiceNow IT Operations Management by ServiceNow View product | HaloPSA View product |
|---|---|---|
| Overview | ||
| What it is | ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives. | Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide. |
| Product type | Cloud-Native IT Operations & AIOps Management Suite | All-in-One Professional Services Automation (PSA) for MSPs |
| Best for | Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, Government | Managed Service Providers (MSPs), IT Services, Enterprise IT, System Integrators |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudHybrid | SaaSCloudOn-Premise |
| Deployment details | Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID Servers | Cloud SaaS; On-premises; Cloud SaaS; On-premises Server |
| Data residency | Global datacenter pairs; Regional sovereign clouds | United Kingdom; United States; European Union; Australia |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Hybrid CloudsEnterprise Data CentersMicroservicesNetwork Fabrics | MSP Client InfrastructureEnterprise Service DesksIT Assets |
| Compliance | SOC 1/2ISO 27001ITIL v4NISTFedRAMP High | SOC 2 Type IIISO 27001GDPRCyber Essentials |
| Integrations & coverage | ||
| Integrations | AWSMicrosoft AzureGoogle CloudDynatraceDatadogSplunkKubernetes | NinjaOneDatto RMMConnectWiseMicrosoft 365XeroQuickBooksStripe |
| Industries | Financial ServicesTelecommunicationsHealthcareRetailPublic SectorBanking+1 more | Managed Service Providers (MSPs)IT ServicesEnterprise ITSystem Integrators |
| Regions | Global ServiceNow cloud datacenters | Global |
| Vendor | ||
| Company | ServiceNow | Halo Service Solutions |
| Headquarters | Santa Clara, California, USA | Stowmarket, Suffolk, United Kingdom |
| Company size | 25,000+ | 201-500 |
| Founded | 2004 | 1994 |
Overview
What it is
ServiceNow IT Operations Management
ServiceNow IT Operations Management: CMDB sync and AIOps event correlation. Built for AIOps incident noise reduction. Compare IT Service Management alternatives.HaloPSA
Get the facts on HaloPSA: integrated ITIL service desk and automated recurring billing. Built for IT asset tracking. Compare it with other PSA options before you decide.Product type
ServiceNow IT Operations Management
Cloud-Native IT Operations & AIOps Management SuiteHaloPSA
All-in-One Professional Services Automation (PSA) for MSPsBest for
ServiceNow IT Operations Management
Financial Services, Telecommunications, Healthcare, Retail, Public Sector, Banking, GovernmentHaloPSA
Managed Service Providers (MSPs), IT Services, Enterprise IT, System IntegratorsPricing
Pricing model
ServiceNow IT Operations Management
Contact VendorHaloPSA
Contact VendorFree trial
ServiceNow IT Operations Management
Free trial: yesHaloPSA
Free trial: yesDeployment
Deployment options
ServiceNow IT Operations Management
HaloPSA
Deployment details
ServiceNow IT Operations Management
Cloud SaaS / Hybrid Discovery Gateways; Cloud SaaS; Lightweight Discovery MID ServersHaloPSA
Cloud SaaS; On-premises; Cloud SaaS; On-premises ServerData residency
ServiceNow IT Operations Management
Global datacenter pairs; Regional sovereign cloudsHaloPSA
United Kingdom; United States; European Union; AustraliaKey features
What it offers
ServiceNow IT Operations Management
- Agentless hybrid discovery
- Automated service mapping
- AIOps event correlation
- Metric anomaly detection
- Automated remediation workflows
- CMDB sync
- AIOps incident noise reduction
- Automated CMDB discovery
HaloPSA
- Integrated ITIL service desk
- Automated recurring billing
- RMM tool synchronization
- Project and SLA management
- Client self-service portal
- MSP service desk automation
- Recurring contract billing
- IT asset tracking
Platform & access
API access
ServiceNow IT Operations Management
API access: yesHaloPSA
API access: yesSingle sign-on (SSO)
ServiceNow IT Operations Management
SSO: yesHaloPSA
SSO: yesRole-based access (RBAC)
ServiceNow IT Operations Management
RBAC: yesHaloPSA
RBAC: yesMulti-tenant
ServiceNow IT Operations Management
Multi-tenant: yesHaloPSA
Multi-tenant: yesMobile app
ServiceNow IT Operations Management
Mobile app: yesHaloPSA
Mobile app: yesSupported platforms
ServiceNow IT Operations Management
HaloPSA
Compliance
ServiceNow IT Operations Management
HaloPSA
Integrations & coverage
Integrations
ServiceNow IT Operations Management
HaloPSA
Industries
ServiceNow IT Operations Management
HaloPSA
Regions
ServiceNow IT Operations Management
HaloPSA
Vendor
Company
ServiceNow IT Operations Management
ServiceNowHaloPSA
Halo Service SolutionsHeadquarters
ServiceNow IT Operations Management
Santa Clara, California, USAHaloPSA
Stowmarket, Suffolk, United KingdomCompany size
ServiceNow IT Operations Management
25,000+HaloPSA
201-500Founded
ServiceNow IT Operations Management
2004HaloPSA
1994