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Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Liongard Documentation by Liongard View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Free trial available. Liongard Documentation by Liongard offers IT Glue sync. Compare features, use cases and leading IT Asset Management alternatives. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Automated IT Living Documentation Platform | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Managed Service Providers, Corporate IT, MSPs, IT Service Providers | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Multi-Tenant; Cloud SaaS Platform | Cloud SaaS; Cloud SaaS |
| Data residency | United States | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: yes |
| Supported platforms | Cloud SystemsNetwork DevicesOn-premises Servers | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type II | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | IT GlueConnectWiseAutotaskMicrosoft 365AWS | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | Managed Service ProvidersCorporate ITMSPsIT Service Providers | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Liongard | Zendesk |
| Headquarters | Houston, Texas, USA | San Francisco, California, USA |
| Company size | 201-500 | 5,000+ |
| Founded | 2015 | 2007 |
Overview
What it is
Liongard Documentation
Free trial available. Liongard Documentation by Liongard offers IT Glue sync. Compare features, use cases and leading IT Asset Management alternatives.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Liongard Documentation
Automated IT Living Documentation PlatformZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Liongard Documentation
Managed Service Providers, Corporate IT, MSPs, IT Service ProvidersZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Liongard Documentation
Contact VendorZendesk Guide
Contact VendorFree trial
Liongard Documentation
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Liongard Documentation
Zendesk Guide
Deployment details
Liongard Documentation
Cloud SaaS; Multi-Tenant; Cloud SaaS PlatformZendesk Guide
Cloud SaaS; Cloud SaaSData residency
Liongard Documentation
United StatesZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Liongard Documentation
- Automated configuration capture
- Living system documentation
- 18-month historical timelines
- IT Glue sync
- Automated change tracking
- Automated living system documentation
- Configuration change timeline
- IT troubleshooting
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Liongard Documentation
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Liongard Documentation
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Liongard Documentation
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Liongard Documentation
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Liongard Documentation
Mobile app: noZendesk Guide
Mobile app: yesSupported platforms
Liongard Documentation
Zendesk Guide
Compliance
Liongard Documentation
Zendesk Guide
Integrations & coverage
Integrations
Liongard Documentation
Zendesk Guide
Industries
Liongard Documentation
Zendesk Guide
Regions
Liongard Documentation
Zendesk Guide
Vendor
Company
Liongard Documentation
LiongardZendesk Guide
ZendeskHeadquarters
Liongard Documentation
Houston, Texas, USAZendesk Guide
San Francisco, California, USACompany size
Liongard Documentation
201-500Zendesk Guide
5,000+Founded
Liongard Documentation
2015Zendesk Guide
2007