Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | IT Glue by Kaseya View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Evaluating IT Glue? See how this IT Documentation tool handles structured asset documentation and password vault, where it fits best and which alternatives to compare. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | SOC-2 Compliant IT Documentation Portal | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | MSPs, IT Service Providers, Enterprise IT | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud (SaaS); Mobile App; Multi-tenant cloud SaaS; iOS & Android app | Cloud SaaS; Cloud SaaS |
| Data residency | US; EU; APAC | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | IT infrastructureClient accountsDocumentation | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIHIPAAGDPR | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | Kaseya VSADattoConnectWiseAutotask | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | MSPsIT Service ProvidersEnterprise IT | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Kaseya | Zendesk |
| Headquarters | Miami, Florida, USA | San Francisco, California, USA |
| Company size | 5,000+ | 5,000+ |
| Founded | 2000 | 2007 |
Overview
What it is
IT Glue
Evaluating IT Glue? See how this IT Documentation tool handles structured asset documentation and password vault, where it fits best and which alternatives to compare.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
IT Glue
SOC-2 Compliant IT Documentation PortalZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
IT Glue
MSPs, IT Service Providers, Enterprise ITZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
IT Glue
Contact VendorZendesk Guide
Contact VendorFree trial
IT Glue
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
IT Glue
SaaSCloud
Zendesk Guide
SaaSCloud
Deployment details
IT Glue
Cloud (SaaS); Mobile App; Multi-tenant cloud SaaS; iOS & Android appZendesk Guide
Cloud SaaS; Cloud SaaSData residency
IT Glue
US; EU; APACZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
IT Glue
- Structured asset documentation
- Password vault
- Flexible asset templates
- Relationship mapping
- Automated sync
- IT Documentation
- Knowledge Management
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
IT Glue
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
IT Glue
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
IT Glue
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
IT Glue
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
IT Glue
Mobile app: yesZendesk Guide
Mobile app: yesSupported platforms
IT Glue
IT infrastructureClient accountsDocumentation
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
IT Glue
SOC 2 Type IIHIPAAGDPR
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
IT Glue
Kaseya VSADattoConnectWiseAutotask
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
IT Glue
MSPsIT Service ProvidersEnterprise IT
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
IT Glue
Global
Zendesk Guide
Global
Vendor
Company
IT Glue
KaseyaZendesk Guide
ZendeskHeadquarters
IT Glue
Miami, Florida, USAZendesk Guide
San Francisco, California, USACompany size
IT Glue
5,000+Zendesk Guide
5,000+Founded
IT Glue
2000Zendesk Guide
2007