Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Hudu IT Documentation by Hudu View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Hudu IT Documentation: rich-text knowledge base and interactive runbooks & checklists. Built for technical runbook creation. Compare IT Documentation alternatives. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Centralized IT Knowledge Base & SOP Documentation Platform | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | MSPs, Corporate IT, Managed Security Service Providers | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloudOn-Premise | SaaSCloud |
| Deployment details | Cloud (SaaS); Self-Hosted; Cloud SaaS; Self-hosted | Cloud SaaS; Cloud SaaS |
| Data residency | US; EU; Customer-hosted | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | CloudWebMobile | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIGDPR | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | Microsoft 365SlackMicrosoft TeamsConnectWiseHaloPSA | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | MSPsCorporate ITManaged Security Service Providers | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | GlobalNorth AmericaEurope | Global |
| Vendor | ||
| Company | Hudu | Zendesk |
| Headquarters | Jacksonville, Florida, USA | San Francisco, California, USA |
| Company size | 51-200 | 5,000+ |
| Founded | 2018 | 2007 |
Overview
What it is
Hudu IT Documentation
Hudu IT Documentation: rich-text knowledge base and interactive runbooks & checklists. Built for technical runbook creation. Compare IT Documentation alternatives.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Hudu IT Documentation
Centralized IT Knowledge Base & SOP Documentation PlatformZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Hudu IT Documentation
MSPs, Corporate IT, Managed Security Service ProvidersZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Hudu IT Documentation
Contact VendorZendesk Guide
Contact VendorFree trial
Hudu IT Documentation
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Hudu IT Documentation
Zendesk Guide
Deployment details
Hudu IT Documentation
Cloud (SaaS); Self-Hosted; Cloud SaaS; Self-hostedZendesk Guide
Cloud SaaS; Cloud SaaSData residency
Hudu IT Documentation
US; EU; Customer-hostedZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Hudu IT Documentation
- Rich-text knowledge base
- Interactive runbooks & checklists
- Version history
- Client portal sharing
- Granular permissioning
- Technical runbook creation
- IT SOP standardization
- Customer knowledge portal publishing
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Hudu IT Documentation
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Hudu IT Documentation
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Hudu IT Documentation
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Hudu IT Documentation
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Hudu IT Documentation
Mobile app: yesZendesk Guide
Mobile app: yesSupported platforms
Hudu IT Documentation
Zendesk Guide
Compliance
Hudu IT Documentation
Zendesk Guide
Integrations & coverage
Integrations
Hudu IT Documentation
Zendesk Guide
Industries
Hudu IT Documentation
Zendesk Guide
Regions
Hudu IT Documentation
Zendesk Guide
Vendor
Company
Hudu IT Documentation
HuduZendesk Guide
ZendeskHeadquarters
Hudu IT Documentation
Jacksonville, Florida, USAZendesk Guide
San Francisco, California, USACompany size
Hudu IT Documentation
51-200Zendesk Guide
5,000+Founded
Hudu IT Documentation
2018Zendesk Guide
2007