Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Helpjuice by Helpjuice View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Customizable Enterprise Knowledge Base & Wiki Software | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, Education | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS |
| Data residency | United States; AWS Cloud Infrastructure | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: yes |
| Supported platforms | Customer Self-Service PortalsInternal IT WikisSupport Desks | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAA | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Helpjuice | Zendesk |
| Headquarters | Miami, Florida, USA | San Francisco, California, USA |
| Company size | 51-200 | 5,000+ |
| Founded | 2011 | 2007 |
Overview
What it is
Helpjuice
Helpjuice helps teams with customer self-service support. Explore features like search analytics, cloud deployment and the closest IT Documentation competitors.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Helpjuice
Customizable Enterprise Knowledge Base & Wiki SoftwareZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Helpjuice
Customer Support, Enterprise IT, E-Commerce, SaaS, Healthcare, EducationZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Helpjuice
Contact VendorZendesk Guide
Contact VendorFree trial
Helpjuice
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Helpjuice
SaaSCloud
Zendesk Guide
SaaSCloud
Deployment details
Helpjuice
Cloud SaaS; Cloud SaaSZendesk Guide
Cloud SaaS; Cloud SaaSData residency
Helpjuice
United States; AWS Cloud InfrastructureZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Helpjuice
- Natural language search engine
- Collaborative WYSIWYG editor
- Article versioning and decision trees
- Granular role-based permissions
- Search analytics
- Customer self-service support
- Internal SOP documentation
- IT helpdesk knowledge sharing
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Helpjuice
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Helpjuice
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Helpjuice
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Helpjuice
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Helpjuice
Mobile app: noZendesk Guide
Mobile app: yesSupported platforms
Helpjuice
Customer Self-Service PortalsInternal IT WikisSupport Desks
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
Helpjuice
SOC 2 Type IIISO 27001GDPRHIPAA
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
Helpjuice
SlackMicrosoft TeamsZendeskSalesforceGoogle ChromeZapier
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
Helpjuice
Customer SupportEnterprise ITE-CommerceSaaSHealthcareEducation
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
Helpjuice
Global
Zendesk Guide
Global
Vendor
Company
Helpjuice
HelpjuiceZendesk Guide
ZendeskHeadquarters
Helpjuice
Miami, Florida, USAZendesk Guide
San Francisco, California, USACompany size
Helpjuice
51-200Zendesk Guide
5,000+Founded
Helpjuice
2011Zendesk Guide
2007