Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Guru by Guru View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Guru delivers usage analytics for enterprise internal knowledge management. Explore its IT Documentation capabilities, deployment choices and top competitors. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Enterprise AI Search & Verified Knowledge Management Platform | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Technology, Healthcare, Retail, Financial Services, Customer Support, Media | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS; Browser Extension | Cloud SaaS; Cloud SaaS |
| Data residency | United States; AWS Cloud Infrastructure | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise WorkforcesCustomer Support TeamsSales EnablementHR | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAA | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsGoogle WorkspaceZendeskSalesforceConfluence | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | TechnologyHealthcareRetailFinancial ServicesCustomer SupportMedia | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Guru | Zendesk |
| Headquarters | Philadelphia, Pennsylvania, USA | San Francisco, California, USA |
| Company size | 500+ | 5,000+ |
| Founded | 2013 | 2007 |
Overview
What it is
Guru
Guru delivers usage analytics for enterprise internal knowledge management. Explore its IT Documentation capabilities, deployment choices and top competitors.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Guru
Enterprise AI Search & Verified Knowledge Management PlatformZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Guru
Technology, Healthcare, Retail, Financial Services, Customer Support, MediaZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Guru
Contact VendorZendesk Guide
Contact VendorFree trial
Guru
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Guru
SaaSCloud
Zendesk Guide
SaaSCloud
Deployment details
Guru
Cloud SaaS; Cloud SaaS; Browser ExtensionZendesk Guide
Cloud SaaS; Cloud SaaSData residency
Guru
United States; AWS Cloud InfrastructureZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Guru
- Enterprise AI unified search
- Automated content verification workflows
- Browser extension and ChatOps access
- Expert knowledge cards
- Usage analytics
- Enterprise internal knowledge management
- AI-powered employee search
- Customer support enablement
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Guru
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Guru
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Guru
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Guru
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Guru
Mobile app: yesZendesk Guide
Mobile app: yesSupported platforms
Guru
Enterprise WorkforcesCustomer Support TeamsSales EnablementHR
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
Guru
SOC 2 Type IIISO 27001GDPRHIPAA
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
Guru
SlackMicrosoft TeamsGoogle WorkspaceZendeskSalesforceConfluence
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
Guru
TechnologyHealthcareRetailFinancial ServicesCustomer SupportMedia
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
Guru
Global
Zendesk Guide
Global
Vendor
Company
Guru
GuruZendesk Guide
ZendeskHeadquarters
Guru
Philadelphia, Pennsylvania, USAZendesk Guide
San Francisco, California, USACompany size
Guru
500+Zendesk Guide
5,000+Founded
Guru
2013Zendesk Guide
2007