Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Document360 by Document360 View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | See what Document360 offers: search analytics. It is built for product documentation authoring, supports cloud deployment and competes with other IT Documentation tools. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | AI-Powered Knowledge Base & Technical Documentation Platform | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Technology, Software Companies, SaaS, Enterprise IT, Customer Support, Education | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Australia; Microsoft Azure Cloud | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: no | Mobile app: yes |
| Supported platforms | Web Knowledge BasesProduct PortalsInternal IT WikisDeveloper Docs | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAA | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsZendeskIntercomFreshdeskGoogle AnalyticsGitHub | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | TechnologySoftware CompaniesSaaSEnterprise ITCustomer SupportEducation | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Document360 | Zendesk |
| Headquarters | London, United Kingdom | San Francisco, California, USA |
| Company size | 201-500 | 5,000+ |
| Founded | 2016 | 2007 |
Overview
What it is
Document360
See what Document360 offers: search analytics. It is built for product documentation authoring, supports cloud deployment and competes with other IT Documentation tools.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Document360
AI-Powered Knowledge Base & Technical Documentation PlatformZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Document360
Technology, Software Companies, SaaS, Enterprise IT, Customer Support, EducationZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Document360
Contact VendorZendesk Guide
Contact VendorFree trial
Document360
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Document360
SaaSCloud
Zendesk Guide
SaaSCloud
Deployment details
Document360
Cloud SaaS; Cloud SaaSZendesk Guide
Cloud SaaS; Cloud SaaSData residency
Document360
United States; European Union; Australia; Microsoft Azure CloudZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Document360
- Eddy generative AI assistant
- Dual WYSIWYG & Markdown editor
- Multi-version documentation control
- Article lifecycle management
- Search analytics
- Product documentation authoring
- Internal IT knowledge base
- Customer self-service support
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Document360
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Document360
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Document360
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Document360
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Document360
Mobile app: noZendesk Guide
Mobile app: yesSupported platforms
Document360
Web Knowledge BasesProduct PortalsInternal IT WikisDeveloper Docs
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
Document360
SOC 2 Type IIISO 27001GDPRHIPAA
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
Document360
SlackMicrosoft TeamsZendeskIntercomFreshdeskGoogle AnalyticsGitHub
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
Document360
TechnologySoftware CompaniesSaaSEnterprise ITCustomer SupportEducation
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
Document360
Global
Zendesk Guide
Global
Vendor
Company
Document360
Document360Zendesk Guide
ZendeskHeadquarters
Document360
London, United KingdomZendesk Guide
San Francisco, California, USACompany size
Document360
201-500Zendesk Guide
5,000+Founded
Document360
2016Zendesk Guide
2007