Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Confluence by Atlassian View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | Confluence delivers structured team spaces for centralized IT documentation. Explore its IT Documentation capabilities, deployment choices and top competitors. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | Enterprise Team Workspace & Knowledge Management Platform | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Technology, Financial Services, Healthcare, Government, Education, Retail | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Data Center; Cloud SaaS; Data Center (Self-Managed Enterprise) | Cloud SaaS; Cloud SaaS |
| Data residency | United States; European Union; Germany; Australia; AWS Cloud Regions | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise WorkforcesSoftware TeamsIT Service Desks | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAAFedRAMP Moderate | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | JiraBitbucketSlackMicrosoft TeamsGoogle DriveTrelloOkta | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | TechnologyFinancial ServicesHealthcareGovernmentEducationRetail | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Atlassian | Zendesk |
| Headquarters | Sydney, Australia; global headquarters in San Francisco, USA | San Francisco, California, USA |
| Company size | 10,001+ | 5,000+ |
| Founded | 2002 | 2007 |
Overview
What it is
Confluence
Confluence delivers structured team spaces for centralized IT documentation. Explore its IT Documentation capabilities, deployment choices and top competitors.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Confluence
Enterprise Team Workspace & Knowledge Management PlatformZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Confluence
Technology, Financial Services, Healthcare, Government, Education, RetailZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Confluence
Contact VendorZendesk Guide
Contact VendorFree trial
Confluence
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Confluence
SaaSCloud
Zendesk Guide
SaaSCloud
Deployment details
Confluence
Cloud SaaS; Data Center; Cloud SaaS; Data Center (Self-Managed Enterprise)Zendesk Guide
Cloud SaaS; Cloud SaaSData residency
Confluence
United States; European Union; Germany; Australia; AWS Cloud RegionsZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Confluence
- Collaborative document editing
- Structured team spaces
- Granular version history
- Jira bidirectional linking
- Enterprise access control and audit logs
- Centralized IT documentation
- Collaborative sprint planning
- Security incident post-mortems
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Confluence
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Confluence
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Confluence
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Confluence
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Confluence
Mobile app: yesZendesk Guide
Mobile app: yesSupported platforms
Confluence
Enterprise WorkforcesSoftware TeamsIT Service Desks
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
Confluence
SOC 2 Type IIISO 27001GDPRHIPAAFedRAMP Moderate
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
Confluence
JiraBitbucketSlackMicrosoft TeamsGoogle DriveTrelloOkta
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
Confluence
TechnologyFinancial ServicesHealthcareGovernmentEducationRetail
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
Confluence
Global
Zendesk Guide
Global
Vendor
Company
Confluence
AtlassianZendesk Guide
ZendeskHeadquarters
Confluence
Sydney, Australia; global headquarters in San Francisco, USAZendesk Guide
San Francisco, California, USACompany size
Confluence
10,001+Zendesk Guide
5,000+Founded
Confluence
2002Zendesk Guide
2007