Compare products
Put two or three cybersecurity products side by side and see how they differ on deployment, pricing, features, integrations and compliance.
| Product | Bloomfire by Bloomfire View product | Zendesk Guide by Zendesk View product |
|---|---|---|
| Overview | ||
| What it is | See what Bloomfire offers: engagement analytics. It is built for enterprise knowledge sharing, supports cloud deployment and competes with other IT Documentation tools. | Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives. |
| Product type | AI-Powered Knowledge Engagement & Insights Platform | AI-Powered Customer Self-Service & Enterprise Knowledge Base |
| Best for | Enterprise IT, Financial Services, Healthcare, Technology, Retail, Manufacturing | Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, Retail |
| Pricing | ||
| Pricing model | Contact Vendor | Contact Vendor |
| Free trial | Free trial: yes | Free trial: yes |
| Deployment | ||
| Deployment options | SaaSCloud | SaaSCloud |
| Deployment details | Cloud SaaS; Cloud SaaS | Cloud SaaS; Cloud SaaS |
| Data residency | United States; AWS Cloud Infrastructure | United States; European Union; Australia; AWS Cloud Infrastructure |
| Key features | ||
| What it offers |
|
|
| Platform & access | ||
| API access | API access: yes | API access: yes |
| Single sign-on (SSO) | SSO: yes | SSO: yes |
| Role-based access (RBAC) | RBAC: yes | RBAC: yes |
| Multi-tenant | Multi-tenant: yes | Multi-tenant: yes |
| Mobile app | Mobile app: yes | Mobile app: yes |
| Supported platforms | Enterprise Knowledge BasesMultimedia LibrariesCustomer Support Teams | Customer Help CentersInternal IT WikisSupport Agent Workspaces |
| Compliance | SOC 2 Type IIISO 27001HIPAAGDPR | SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS |
| Integrations & coverage | ||
| Integrations | SlackMicrosoft TeamsSalesforceChrome ExtensionGoogle Workspace | Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce |
| Industries | Enterprise ITFinancial ServicesHealthcareTechnologyRetailManufacturing | Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail |
| Regions | Global | Global |
| Vendor | ||
| Company | Bloomfire | Zendesk |
| Headquarters | Austin, Texas, USA | San Francisco, California, USA |
| Company size | 51-200 | 5,000+ |
| Founded | 2010 | 2007 |
Overview
What it is
Bloomfire
See what Bloomfire offers: engagement analytics. It is built for enterprise knowledge sharing, supports cloud deployment and competes with other IT Documentation tools.Zendesk Guide
Zendesk Guide is an AI-Powered customer self-service & enterprise knowledge base for customer self-service help center. See features and IT Documentation alternatives.Product type
Bloomfire
AI-Powered Knowledge Engagement & Insights PlatformZendesk Guide
AI-Powered Customer Self-Service & Enterprise Knowledge BaseBest for
Bloomfire
Enterprise IT, Financial Services, Healthcare, Technology, Retail, ManufacturingZendesk Guide
Customer Service, Enterprise IT, E-Commerce, SaaS, Healthcare, RetailPricing
Pricing model
Bloomfire
Contact VendorZendesk Guide
Contact VendorFree trial
Bloomfire
Free trial: yesZendesk Guide
Free trial: yesDeployment
Deployment options
Bloomfire
SaaSCloud
Zendesk Guide
SaaSCloud
Deployment details
Bloomfire
Cloud SaaS; Cloud SaaSZendesk Guide
Cloud SaaS; Cloud SaaSData residency
Bloomfire
United States; AWS Cloud InfrastructureZendesk Guide
United States; European Union; Australia; AWS Cloud InfrastructureKey features
What it offers
Bloomfire
- Deep video and audio transcription search
- Generative AI knowledge synthesis
- Role-based access permissions
- Content curation workflows
- Engagement analytics
- Enterprise knowledge sharing
- AI-powered internal search
- Customer support enablement
Zendesk Guide
- Collaborative WYSIWYG editor
- AI Answer Bot self-service deflection
- Content Cues knowledge gap analysis
- Multi-language translation
- Granular permissions
- Customer self-service help center
- Internal IT knowledge base
- AI ticket deflection
Platform & access
API access
Bloomfire
API access: yesZendesk Guide
API access: yesSingle sign-on (SSO)
Bloomfire
SSO: yesZendesk Guide
SSO: yesRole-based access (RBAC)
Bloomfire
RBAC: yesZendesk Guide
RBAC: yesMulti-tenant
Bloomfire
Multi-tenant: yesZendesk Guide
Multi-tenant: yesMobile app
Bloomfire
Mobile app: yesZendesk Guide
Mobile app: yesSupported platforms
Bloomfire
Enterprise Knowledge BasesMultimedia LibrariesCustomer Support Teams
Zendesk Guide
Customer Help CentersInternal IT WikisSupport Agent Workspaces
Compliance
Bloomfire
SOC 2 Type IIISO 27001HIPAAGDPR
Zendesk Guide
SOC 2 Type IIISO 27001GDPRHIPAAPCI-DSS
Integrations & coverage
Integrations
Bloomfire
SlackMicrosoft TeamsSalesforceChrome ExtensionGoogle Workspace
Zendesk Guide
Zendesk SupportZendesk ChatSlackMicrosoft TeamsGoogle AnalyticsSalesforce
Industries
Bloomfire
Enterprise ITFinancial ServicesHealthcareTechnologyRetailManufacturing
Zendesk Guide
Customer ServiceEnterprise ITE-CommerceSaaSHealthcareRetail
Regions
Bloomfire
Global
Zendesk Guide
Global
Vendor
Company
Bloomfire
BloomfireZendesk Guide
ZendeskHeadquarters
Bloomfire
Austin, Texas, USAZendesk Guide
San Francisco, California, USACompany size
Bloomfire
51-200Zendesk Guide
5,000+Founded
Bloomfire
2010Zendesk Guide
2007